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  • Getting Started > SECURITY > If i lost Two-Factor Authentication (Google Auth)
  • If i lost Two-Factor Authentication (Google Auth)

  • Reason 2FA Your Google Auth is missing and does not have backups from Google Auth Secret Key. You can solve these problems by carrying out the recovery mechanism as follows:

     

    • login ke digitalexchange.id,
    • When successfully entering your email and password correctly, you are required to enter a verification code, click the button "Lost your Google Auth?"

    Explanation:

    1.    You are required to verify your login & nbsp;

    2.    Enter the main phone number when doing KYC

    3.    Then click submit

    Explanation:

    1.    digitalexchange.id will send the code to your phone

    2.    Enter the code obtained from the sms

    3.    Then click Verify

    4.    After that Two-Factor is no longer active, and you can re-login without 2FA

     




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