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  • Getting Started > ACCOUNT > I can't access the site or Login to digitalexchange.id. What should I do?
  • I can't access the site or Login to digitalexchange.id. What should I do?

  • 1. Please check your internet connection again and make sure it is stable.

     

    2. Make sure you have entered the URL correctly. 

     

    Make sure your internet connection is stable.

    3. Clear Cache in your browser history. 
    Also note that you must enter  the correct email and password, captcha code and Google Authenticator or your email code.  If you enter the wrong email, password, captcha or google authenticator/sms pin for more than  5 times  in a row and all fail due to data errors, then your account will be banned for  2 hours  for security reasons. You can try to log in again after that, and make sure this time all the data you entered is correct.

    4. If you still cannot access our site, please use a different browser because it could be that the browser you are currently using does not support it.




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