Hello, Kriptopers! Are you confused about losing your mobile number? Or is your number no longer usable? Or perhaps you want to replace your old mobile number with a new one for your digitalexchange.id account? Don’t worry—it’s super easy! Just follow the guide below:
-Prepare Your New Mobile Number and make sure you have your new mobile number ready.
-Send an Email to [email protected]
Use the subject line:
"Request for Mobile Number Change for Account [Insert Your Username] on digitalexchange.id"
Example:
“Mobile Number Change for Account Michellia on digitalexchange.id”
-Compose the Email (Email Body):
In the email body, include the following statement:
I, as the account owner, hereby request a manual mobile number change for my account:
Username: (Insert your username on digitalexchange.id)
Full Name: (Full name as per your ID)
Registered Email Address: (Your email registered on digitalexchange.id)
I request to change my mobile number as follows:
From Old Mobile Number: (Enter your previous mobile number)
To New Mobile Number: (Enter your new mobile number)
Reason for Change: (Provide a reason for changing your mobile number)
-Attach the Following Documents:
A photo of your ID (KTP or other valid identification).
A selfie holding a piece of paper with the following handwritten text:
VERIFICATION OF IDENTITY
MOBILE NUMBER CHANGE
From: [Old Mobile Number]
To: [New Mobile Number]
ON DIGITALEXCHANGE.ID
[Member Name] [Date]
[Username] [Member’s Signature]
[Email Address]
Note: Your signature must match the one on your identification document.
-Use Your Registered Email
The request must be sent from the email address registered on digitalexchange.id, which is associated with the account requiring the mobile number change.
-Manual mobile number changes are only applicable for primary numbers. If you need to change your alternative mobile number, you can update it yourself after successfully updating your primary mobile number.
-Please provide accurate and clear information, as primary number changes require strict verification in accordance with the platform’s policies.
