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  • Deposits and Withdrawals > Withdrawal of Rupiah or Digital Assets > Why hasn't the Rupiah balance that I transferred from my bank account been received for hours?
  • Why hasn't the Rupiah balance that I transferred from my bank account been received for hours?

  • Your Rupiah deposit process can indeed be delayed for several hours if there are the following problems:

    Money is transferred from a bank account whose owner's name is different from your name listed on digitalexchange.id.
    For mutual security, our team will not process deposits sent from bank accounts whose owner's name is different from the name of the account owner. Please always transfer your funds from a bank account in your name or a name that matches the name of the digitalexchange.id account owner. If you have already done this, please contact our admin team at [email protected] so that we can refund the money.
    Unstable bank Internet Banking connection.
    Sometimes there is a maintenance process that occurs at the bank that we use to process your deposit or withdrawal. This will make the balance transfer process take longer.
    If your deposit transaction has not been processed for more than 48 hours, please immediately contact our support team at [email protected]




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