If you encounter difficulties while trying to access the site or login to your digitalexchange.id account, here are several steps you can take to resolve the issue. Please follow this guide:
- Check your internet connection
Ensure that the internet connection you are using is stable and not experiencing any interruptions, as an unstable connection can prevent the page from loading completely or cause the login process to fail. - Make sure you are typing the website address correctly
Double-check the URL you entered in your browser and ensure you are accessing the official digitalexchange.id website through the following link: https://digitalexchange.id. - Clear the cache on your browser
Try clearing the cache and browsing history in the browser you are using, then log in again by correctly entering your email, password, captcha, and Google Authenticator code or the verification code sent via email or SMS.
Please note: Avoid repeated login errors
If you incorrectly enter your email, password, captcha, or authentication code more than five consecutive times, your account will be temporarily locked for two hours for security reasons. You can try logging in again after that, ensuring all the entered data is correct. - Use a different browser if necessary
If the site is still inaccessible, try using a different browser. It's possible that the browser you are currently using does not fully support the digitalexchange.id website system. - Contact the support team if the problem persists
If you have tried all the steps above and the site is still inaccessible or login still fails, you can directly contact the digitalexchange.id support team via DEX Live Chat at https://bit.ly/2QkN9wo or send an email to [email protected]. Our team is ready to help you resolve the difficulties you are experiencing.
