Hello Kriptopers!
If you make a crypto asset deposit with a successful delivery status but it hasn't entered your wallet? Don't panic and follow the guide below:
Pay attention to the wallet address and make sure when sending crypto assets with the correct wallet and according to the network you choose, don't make a mistake! (For example, you want to send USDT using the ERC20 network, make sure the recipient also uses USDT ERC20 network, do not make a transfer that does not match the intended network because if this happens, it will cause the transfer to fail or the wrong wallet address).
If all of these things have been done but your assets have not been entered, then immediately contact our support service via chat at help.digitalexchange.id or email to [email protected], because our team will always help you according to the obstacles you experience.
Please note that sending crypto assets with a different wallet address or the wrong wallet address CANNOT BE RETURNED because the nature of blockchain transactions is FINAL. Make sure before sending or receiving crypto assets, your wallet address is correct and appropriate, and you can only send assets to wallet addresses that match the network.
