How to handle order exceptions

  • If your order has not executed:
  • Please check the price of the open order and verify whether if it has matched counter party (bid/ask) price and volume or not.
  • If you would like to expedite it, you can consider canceling the open order and submit a new order with a more competitive price.

If you cannot cancel  the order, or coins weren’t credited in your account etc, please reopen the ticket and attached:

  • The order screenshot;
  • Exception or error screenshot;
  • We will try best to solve it as soon as possible.By the way, priority would be low if tickets lack of above screenshots.

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