I have transferred funds to digitalexchange.id but my IDR balance is still zero despite hours have passed by. Why is that?

Your deposits may indeed be halted for a few hours should these following factors occur in the process:

  1. Your money is transferred from a bank account that is not under your name.
    For security reasons, we will only process IDR deposit that is being sent from a bank account whose holder’s name is the same with the digitalexchange.id account holder’s name. Please make sure that you are moving funds from your own bank account. If your digitalexchange.id account is under your parents, guardian, or partner’s name, you need to ask them to move money from their bank account to ours. If you have already deposited funds from a different bank account, please contact our team at [email protected] so we can refund your money right away.
  2. Internet banking connection in not stable.
    Sometimes, maintenances happen to our bank so we cannot depend on their services to process your deposit and withdrawal requests for a few hours. Unless the banking system goes back online, we cannot process your requests and we can only wait until they do.  

If your deposit has not been processed for more than 48 hours, please contact our  support team via e-mail at [email protected]

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