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  • Getting Started > ACCOUNT > Privacy Policy
  • Privacy Policy

  • Privacy Policy

    ·       Privacy Policy
    This Privacy Notice explains what you can expect from us and what we need from you regarding your personal data. Please read this carefully because this Notice is legally binding when you use Services, as defined below.

    ·       Changes to this privacy policy has the flexibility to update this privacy policy at any time. When we do, we will make a notice on the main page of our Site, revise the updated date at the bottom of this page and send you an email. We encourage Users to frequently check this page for each change to keep informed about how we help protect the personal information we collect. You acknowledge and agree that you are responsible for reviewing this privacy policy periodically and being aware of modifications.

    ·       Personal identification information
    We may collect personal identification information from Users in various ways, including, but not limited to, when Users visit our site, register on the site, place an order (Sell / Buy), and in connection with activities, services, features or other sources that we make available on our Site. Users can be asked, if appropriate, the name, email address, mailing address, telephone number and identity document as verification. Users can visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit this information to us. Users can always refuse to provide personal identification information at the risk of not being able to use the service on our platform completely.

    ·       Non-personal identification information
    We may collect non-personal identification information about Users whenever they interact with our Site. Non-personally identifiable information can include browser names, types of computers and technical information about the means of User connection to our Site, such as operating systems and Internet service providers used and other similar information.

    ·       How we protect your information
    We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, changes, disclosure or destruction of your personal information, user names, passwords, transaction information and data stored on our Site. Exchange of sensitive and personal data between the Site and its Users occurs through SSL secure communication channels and is encrypted and protected with digital signatures. Our site functions according to PCI vulnerability standards to create a safe environment for Users.

    ·       Where we store your personal data
    Our operations are supported by computer networks, servers and other infrastructure and information technology, including, but not limited to, third party service providers. We and our third party service providers store and process your personal data in Indonesian.
    Web browser cookies
    When you use Digital Exchange Exchange Services, we can use standard practice to place small data files called cookies, flash cookies, pixel tags, or other tracking devices (here, "Cookies") on your computer or other devices used to visit the Exchange Service. We use Cookies to (i) help us recognize you as a customer, collect information about your use of the Exchange Service to better tailor our services and content to you, and to collect information about your computer or other access devices as part of ensuring we comply with our BSA and AML obligations and (ii) ensure that the security of your account has not been compromised by detecting irregular or suspicious account activity. We use session and persistent Cookies. Session cookies expire when you exit your account or close your browser. Persistent Cookies remain on your computer or mobile device until they are deleted or if they dont expire. Most web browsers are set to accept cookies by default. You are free to reject most of our session cookies if your browser or browser add-on is permitted but choosing to delete or deactivate our Cookies may interfere with your use and functionality of Services. "Do not track" signals We do not collect any information that can identify you without your permission. However, we use Google Analytics on our website. If you want to know more about Google Analytics and the "dont track" policy, please visit

    ·       The right to access your data
    Subject to applicable law, you may have the right to access information that we have about you. Your access rights can be carried out in accordance with relevant data protection laws. For more information, please contact [email protected]

    ·       How we use the information collected may collect and use Users personal information for the following purposes:

    ·       To improve customer service: the information provided by Users helps us respond to customer service requests and support needs more efficiently

    ·       To personalize user experience: we can use information in aggregation groups to understand how our Users as a group use the services and resources provided on our Site improve our Site: we can use the feedback provided by Users to improve our products and services

    ·       To process payments: we can use information provided by Users about themselves when placing orders only to provide services to that order. We do not share this information with side parties except to the extent necessary to provide services

    ·       To send periodic emails: we can use email addresses to send information and updates regarding orders.

    ·       Share your personal information

    We do not sell, trade, or rent User's personal identification information to others. We may share general aggregate demographic information that is not related to any personally identifying information about visitors and users with our business partners, trusted affiliates and advertisers for the purposes described above.

    ·       Law and danger

    Notwithstanding anything to the contrary in this Privacy Policy, we may store or disclose your information if we believe that it is necessary to comply with laws, regulations, legal processes or government requests; to protect ones security; to solve fraud, security or technical problems; or to protect our or our users rights or property. However, nothing in this Privacy Policy is intended to limit any legal defense or that you may have to ask the government to disclose your information.

    ·       The right to be forgotten

    If you want to close your account and delete all information that allows anyone to identify you, please write us at [email protected] Please note, that our request as such will also terminate your account. All money stored in your account will be replaced in accordance with our Refund Policy.

    ·       You accept these conditions

    By using this Site, you signify your acceptance of this policy and the Terms of Use. If you do not agree to this policy, do not use our Site. By continuing to use this Site after posting changes to this policy it will be deemed your acceptance of these changes.

    ·       Contact us

    If you have questions about this Privacy Policy, practice this site, or your transaction with this site, please contact us at [email protected]

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